T & C

Please review our Privacy Notice, which also governs your use of our services, to understand our practices.

When you use our services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other PSS Services, such as our Message Centre, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All content included in or made available through any of our service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of PSS or its content suppliers and protected by Singapore and international copyright laws. The compilation of all content included in or made available through any of our service is the exclusive property of ours and protected by Singapore and international copyright laws.

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our service are trademarks or trade dress of PSS in the Singapore and other countries. PSS’s trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits us. All other trademarks not owned by us that appear in any of our services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

One or more patents owned by us apply to our services and to the features and services accessible via our services. Portions of our services operate under licence of one or more patents.

Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, Us or ours content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of our services.

This licence does not include any resale or commercial use of any of our service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any of our service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other content providers.

No any part of our service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of us. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ours without express written consent.

You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without the express written consent of us.

You may not misuse our services.

You may use our services only as permitted by law.

The licences granted by us terminate if you do not comply with these Conditions of Use or any Service Terms.

• You may need your own account registered with us to use certain of our services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account.
• You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.
• We do sell products for children, but sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use our services only with involvement of a parent or guardian.

We accept payment methods as follows;

1. Pay Pal
2. Major Credit Cards
3. Direct Bank Transfer to our account;
• Beneficial Name: Practical Systems & Supplies Pte Ltd
• Bank Name: Overseas-Chinese Banking Corporation Limited (OCBC)
• Bank No: 7339
• Branch Code: 528
• Swift Code: OCBCSGSG
• Bank Account No: 528708480001
4. PayNow to UEN : 200401564C

Unless otherwise stated on the website, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such.

All purchases of physical items from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier in Singapore.

We do not take title to returned items until the item arrives at our designated store which shall be informed and instructed. At our discretion, a refund may be issued without requiring a return. In this situation, We do not take title to the refunded item.

• The effectiveness of policy is within 35 days from purchase.
• The policy applies to online and in-store purchases.
• Sale items are 14 days from purchase.
• If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights.
• For online purchases, the return policy will start once the order has been delivered/collected.
• All return of your purchase will be subjected to first your request for RMA (Return Merchandise Authorization) from us. Such request of RMA shall be responded by us within next 48 hours upon your requisition and that we shall issue the RMA to you with details and refund amount applicable shall be stated as accordingly.
• You will be required within the next 48 hours once you received the said RMA to return us same copy properly signed/ endorsed.
• We shall informed you of the return procedure which may and may not require you to send the items to us.
• The refund will be issued to your original payment card, usually within 3-5 working days upon confirmation which will be subjected to us received the said items as according to our return procedure.

Change of mind returns:

If you change your mind, you may return most new and unopened items delivered within 15 days of receipt of delivery in Singapore and within 30 days of the receipt of delivery for places out of Singapore for a full refund of the price you paid for the item, provided you comply with our return policy as above and with the conditions below.

Take Note: Original shipping fees for change of mind returns are not refunded.

Conditions applying to change of mind returns

Unless otherwise stated in this Policy.

• All item packaging, documentation (e.g. original boxes, price tag intact, manuals, warranty cards, certificates of authenticity, grading, and appraisal etc), and original accompanying accessories must be returned with the returned items.
• Packaging must be unopened and seals intact (where applicable) except for fashion items (e.g. clothing, jewellery, shoes and watches) which can be opened.
• New items must be returned unused, undamaged and unworn.
• All items must not be damaged, contain missing parts or in unsellable condition because of customer negligence, misuse or tampering.
• All items must not have been resized, damaged or otherwise altered after delivery.
• We will not be required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Policy.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.

Customer Damage

We are not required to accept any returned item that, as a result of customer negligence, misuse or tampering, is damaged, has missing parts or in an unsellable condition.

Shipping (Chang Of Mind )

For return requests which do not comply with our returns policies, you may be charged the return shipping cost.

For change of mind returns, you are responsible for any return shipping costs.

if you return your item where we have made arrangement for the collection, the shipping charges (which we will advise you) will be deducted from your refund amount. If you made own arrangement to return the item(s) of the order, there will be no shipping charges being credited to the original payment method for that return.

Note: If you return an item and the item is eligible for Free Returns, this case we will make arrangement for the collection and no return shipping fee will be deducted from your refund irrespective of the reason for return

If you ship the item to us on your own and the reason for return is the result of an our error or, if we have agreed to bear the return shipping costs (for example, in case of Free Returns), your refund will include up to S$12.00 in return shipping fees.

If you wish to claim above the amount refunded for return shipping, you will need to specify in your request for refund and provide evidence to us to substantiate the reasonable costs incurred.

Non-Returnable Items

Certain items (such as hazardous materials, health/personal care and food) are not returnable to us.

In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to our error or if the item is faulty). Please Contact Us.

Refunds Policy

When you return an item, your eligibility for a refund and how your refund is issued may differ based on a number of factors, including how long you have had the item, how the item was purchased and the reason for the return

How Refunds Are Issued

Once you have returned your item, a refund will be issued after we receive the item, or after the seller notifies us of receipt of return (in case of items sold and fulfilled by a third-party seller). Most refunds are issued based on the payment method used at the time of purchase

The following are the refund timelines associated with each payment method.

* If the original card has been lost, stolen or expired, the customer will be able to select a Gift Card refund online or customer would have to work with their bank

** Refunds will be reflected in your Buy Now, Pay Later (BNPL) account as soon as they are processed by PSS. Your payment plan will be rebalanced on your chosen third-party BNPL account or you will be refunded according to your chosen third-party BNPL provider’s refund policy.

Note:

After the carrier has received your item, it can take up to 5-7 days for us to receive and process your return.

If the returned product is not in the original condition, or returned after the return window, you will be partially charged for the product price based on the following applicable policy:

Shipping Cost Refunds

Note:

• If you return an item and the item is eligible for Free Returns, this case we will make arrangement for the collection and no return shipping fee will be deducted from your refund irrespective of the reason for return.
• If you ship the item to us on your own and the reason for return is the result of our error or, if we have agreed to bear the return shipping costs (for example, in case of Free Returns), your refund will include up to S$12.00 in return shipping fees.
• If you wish to claim above the amount refunded for return shipping, you will need to specify in your request for refund and provide evidence to us to substantiate the reasonable costs incurred.

You can create a replacement through our Return Support Centre for most items if the item meets certain criteria.

The pre-requisites are;

• You received the item that was damaged, defective, or not as expected. (We encourage you to take extra steps to document the conditions by means of taking pictures / photos if you suspect any unusual packing conditions suspecting that the items might be damaged while receiving the item.)
• If the item is not in-stock within our inventory and that the stock replenishment cannot be done within 30 days period, we might (without any obligation) to offer alternatives to you. Otherwise, you may return the item for a full refund.
• How long must you return the original item?
• You must return the original item within 15 days once your replacement being process to avoid being charged for both the original and replacement item.

Note:

A free replacement cannot be created for an item which was returned and replaced once before.

You must have a credit card saved on your account to facilitate the replacement process.

If for any reason your product is not eligible for any replacement, you can always return it for a refund.

The return process follows 2 simple steps as follows;

1. Submission for request to return with applicable reasons and documentations prove by customer.
2. Once we and customer accepted the return arrangement where all charges being determined. Return process shall begin thereafter within 7 days.

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of any our service is accurate, complete, reliable, current, or error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition.

With respect to items sold by PSS, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalogue may be mispriced. If the correct price of an item sold by PSS is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

You order will be process as according to your prescribed shipping details in your account. We deemed that you have verified and ensure the accuracy.

• You are allowed to cancel your order before your order being process and before item being shipped.
• Once order entered into shipped mode, cancelation will not be possible. Then after , if you so desired to cancel the order – the proper return policy will apply.
• You are allowed to cancel the order entered into processing but yet to be shipped. This case, you will be charged of stock relocation fees of an amount equivalent to 25% of the total value of the item ordered.

When you use any apps created by us when available, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions.

You may not use any PSS Service if you are the subject of Singapore or U.S. sanctions or of sanctions consistent with Singapore or U.S. law imposed by the governments of the country where you are using PSS Services. You must comply with all Singapore, U.S. or other export and re-export restrictions that may apply to goods, software (including PSS Software), technology, and services.

You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. PSS reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant PSS a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify PSS for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. we takes no responsibility and assumes no liability for any content posted by you or any third party.

We respect the intellectual property of others. If you believe that your intellectual property rights are being infringed, please send us information related to your claims and request to webadmin@practical.asia.

OUR SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PSS SERVICES ARE PROVIDED BY PSS ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PSS SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. PSS DOES NOT WARRANT THAT THE PSS SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SERVICES, PSS’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM PSS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY PSS SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY PSS SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING

Any dispute or claim relating in any way to your use of our service, or to any products or services sold or distributed by us or through shop.practical.asia (or practical.asia) will be resolved by binding arbitration, rather than in court.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Practical Systems & Supplies Pte Ltd, Attn: Legal Department, 1002 Toa Payoh Industrial Park #06-1465 Singapore 319074.

The arbitration will be conducted by the Singapore International Arbitration Centre (the “SIAC”) in accordance with its Arbitration Rules in effect at the time of your request (the “Rules”).

The Rules are available at http://www.siac.org.sg/our-rules.

To the extent of any inconsistency or conflict between the Rules and the provisions in these Conditions of Use, the Conditions of Use will prevail. Payment of all filing, administration, and arbitrator fees will be governed by the Rules. We will reimburse those fees for claims totalling less than S$5,000 unless the tribunal determines the claims are frivolous. Likewise,

We will not seek attorneys’ fees and costs in arbitration unless the tribunal determines the claims are frivolous. The arbitration will take place in Singapore, and the language of arbitration shall be English. The arbitral tribunal shall comprise one arbitrator nominated jointly by us and you, or failing such joint nomination, by the President of the Court of Arbitration of the SIAC. Any decision or award of the arbitral tribunal shall be final and binding upon the parties.

The parties agree to waive (to the fullest extent permitted by law) any right of application or appeal to any court or tribunal of competent jurisdiction in connection with any question of fact or law arising in the course of any arbitration or from any arbitral award or order.

Notwithstanding anything to the contrary in these Conditions of Use, we both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

By using any of our service, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us.

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your use of PSS Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

We are located at

1002 Toa Payoh Industrial Park #06-1465

Toa Payoh Industrial Park

Singapore 319074

These are the features that we have/ would / might make available to facilitate your management of your account as follows;

Popular Topics

• Track Your Package
• Find a Missing Package
• Cancel Items or Orders
• Return an Item
• Change Your Payment Method
• Change Your Password or Email
• Manage Address Book

Payments & Addresses

• Manage Payment Methods
• Add and Manage Addresses

Account Settings

• Get started with us
• Reset Your Password
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Orders

• Change Your Order Information
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Contact Us

• Contact Us

Additional PDD Software Terms

The following terms (“Software Terms”) apply to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with our services ( “Our Software”).

Use of our Software( where applicable and available ). You may use our Software solely for purposes of enabling you to use of our services as provided by us, and as permitted by these Conditions of Use and any Service Terms. You may not incorporate any portion of our Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license our Software in whole or in part. All software used in any of our service is the property of ours or its software suppliers and is protected by Singapore and international copyright laws.

Use of Third Party Services. When you use our Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

No Reverse Engineering –You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with our Software, whether in whole or in part.

Updates – We may offer automatic or manual updates to our Software at any time and without notice to you.

Conflicts- In the event of any conflict between these Conditions of Use and any other of ours or third-party terms applicable to any portion of our Software, such as open-source licence terms, such other terms will control as to that portion of our Software and to the extent of the conflict

Subpoenas or other legal process may be served by sending them to Practical Systems & Supplies Pte Ltd at the following address:

Practical Systems & Supplies Pte Ltd | Attn: PSS Legal Department | 1002 Toa Payoh Industrial Park #06-1465 | Toa Payoh Industrial Park | Singapore 319074

Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used to make purchases for retail purchase information; the name, e-mail, and physical address of a seller for seller information; device serial number for our devices; and IP address and complete time stamps

If you believe that your intellectual property rights have been infringed, please submit your complaint using our online form. This form may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims.

We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.

请查看我们的隐私声明，该声明也规范您对我们服务的使用，以了解我们的做法。

当您使用我们的服务，或通过您的桌面或移动设备向我们发送电子邮件、短信和其他通讯时，您可能正在与我们进行电子通信。您同意接收我们以电子方式发送的通讯，例如电子邮件、短信、移动推送通知，或本网站或通过其他 PSS 服务（例如我们的消息中心）发送的通知和消息，并且您可以保留这些通讯的副本以作记录。您同意，我们以电子方式向您提供的所有协议、通知、披露和其他通讯均符合此类通讯必须以书面形式进行的法律要求。

我们任何服务中包含或通过我们任何服务提供的所有内容，例如文本、图形、徽标、按钮图标、图片、音频片段、数字下载、数据汇编和软件，均为 PSS 或其内容供应商的财产，并受新加坡和国际版权法的保护。我们任何服务中包含或通过我们任何服务提供的所有内容的汇编均为我们的独家财产，并受新加坡和国际版权法的保护。

此外，我们任何服务中包含或通过我们任何服务提供的图形、徽标、页眉、按钮图标、脚本和服务名称均为 PSS 在新加坡及其他国家的商标或商业外观。PSS 的商标和商业外观不得用于任何非我方产品或服务，不得以任何可能引起客户混淆的方式使用，也不得以任何贬低或损害我们声誉的方式使用。我们任何服务中出现的所有其他非我方所有商标均为其各自所有者的财产，这些所有者可能与我们存在关联、联系或赞助关系，也可能不存在。

我们拥有的一项或多项专利适用于我们的服务以及通过我们的服务可访问的功能和服务。我们的部分服务是在一项或多项专利的许可下运营的。

在您遵守这些使用条件和任何服务条款并支付任何适用费用的前提下，我们或我们的内容提供商授予您有限的、非排他性的、不可转让的、不可再授权的许可，以访问和个人和非商业使用我们的服务。

该许可不包括对我们的任何服务或其内容进行转售或商业使用；对任何产品列表、描述或价格进行收集和使用；对我们的任何服务或其内容进行衍生使用；为任何第三方的利益下载、复制或以其他方式使用帐户信息；或对数据挖掘、机器人或类似的数据收集和提取工具进行任何使用。

本使用条件或任何服务条款中未明确授予您的所有权利均由我们或我们的许可人、供应商、出版商、权利人或其他内容提供商保留和保有。

未经我们明确书面同意，不得复制、复印、抄袭、出售、转售、访问或以其他方式利用我们服务的任何部分用于任何商业目的。未经我们明确书面同意，您不得使用框架或框架技术包含我们的任何商标、徽标或其他专有信息（包括图像、文本、页面布局或表格）。

未经我们明确的书面同意，您不得使用任何利用我们的名称或商标的元标签或任何其他“隐藏文本”。

您不得滥用我们的服务。您只能在法律允许的范围内使用我们的服务。

如果您不遵守这些使用条件或任何服务条款，我们授予的许可将终止。

• 您可能需要在我们这里注册您自己的账户才能使用我们的某些服务，并且您可能需要登录该账户并关联有效的付款方式。如果您选择的付款方式出现问题，我们可能会通过您账户关联的任何其他有效付款方式进行扣款。
• 您有责任维护您的帐户和密码的机密性并限制对您帐户的访问，并且您同意对在您的帐户或密码下发生的所有活动承担责任。
• 我们确实销售儿童产品，但这些产品也面向成人销售，成人可以使用信用卡或其他允许的付款方式购买。如果您未满18岁，则必须在父母或监护人的陪同下使用我们的服务。

我们接受以下付款方式；

1. 贝宝
2. 主要信用卡
3. 直接银行转账至我们的账户；
• 实益名称：Practical Systems & Supplies Pte Ltd
• 银行名称：华侨银行有限公司（OCBC）
• 银行编号：7339
• 分行代码：528
• Swift 代码：OCBCSGSG
• 银行账号：528708480001
4. PayNow 至 UEN : 200401564C

除非网站另有说明，否则预计送达时间和日期仅为预估。它们并非保证送达时间，因此不应作为保证。

所有从我们处购买的实物商品均依据运输合同进行。此类商品的灭失风险及所有权自我们将其交付给新加坡的承运人时起转移给您。

退货商品的所有权不归我们所有，直至商品抵达我们指定的门店，并告知门店相关事宜并指示我们处理。我们可自行决定是否退款，无需退货。在这种情况下，退款商品的所有权不归我们所有。

• 保单有效期为购买后35天内。
• 该政策适用于在线和店内购买。
• 特价商品自购买之日起 14 天内有效。
• 如果商品未使用、保留原包装并附有有效购买凭证，我们将提供全额退款。这不会影响您的法定权利。
• 对于在线购买，退货政策将在订单交付/收集后开始。
• 所有退货均需先向我们申请 RMA（退货授权）。我们将在您提出 RMA 申请后的 48 小时内回复您的申请，并向您发出 RMA 授权，其中包含退货授权的详细信息以及相应的退款金额。
• 您在收到上述 RMA 后的 48 小时内必须将正确签名/认可的同一份副本返还给我们。
• 我们将告知您退货程序，该程序可能需要或不需要您将物品寄给我们。
• 退款将退回至您的原始付款卡，通常在确认后的 3-5 个工作日内，但前提是我们按照退货程序收到了上述物品。

改变主意退回：

如果您改变主意，您可以在新加坡收到货物后 15 天内退回大部分全新未开封的商品，并在新加坡以外地区收到货物后 30 天内退回大部分全新未开封的商品，以获得您为该商品支付的价格的全额退款，前提是您遵守上述退货政策和以下条件。

Take Note:因改变主意退货而产生的原始运费将不予退还。

改变主意退货适用的条件

除非本政策另有规定。

• 所有物品包装、文件（例如原包装盒、完好的价格标签、手册、保修卡、真品证书、分级和评估等）以及原始随附配件必须与退回的物品一起退回。
• 包装必须未开封且密封完好（如适用），时尚物品（如服装、珠宝、鞋子和手表）除外，因为它们可以打开。
• 退回的新物品必须是未使用、未损坏且未磨损的。
• 所有物品不得因客户疏忽、误用或篡改而损坏、缺少零件或处于无法出售的状态。
• 所有物品在交付后不得调整尺寸、损坏或进行其他改变。
• 我们将不会接受在指定退货期限之外的商品改变主意退货或不符合本政策的商品改变主意退货。

这些条件仅适用于改变主意退货，不适用于因有缺陷而退回的商品。

客户损失

我们不接受任何因客户疏忽、误用或篡改而导致商品损坏、缺少零件或处于无法销售状态的退回商品。

运输（改变主意）

对于不符合我们退货政策的退货请求，您可能需要支付退货运费。

对于改变主意退货，您需要承担所有退货运费。

如果您将商品退回到我们已安排取货的地点，运费（我们会通知您）将从您的退款金额中扣除。如果您自行安排退货，则不会将运费计入您原先的付款方式。

注意：如果您退回一件商品并且该商品符合免费退货条件，这种情况下我们将安排收货，并且无论退货原因如何，都不会从您的退款中扣除退货运费。

如果您自行将商品寄给我们，且退货原因是由于我们的错误，或者我们同意承担退货运费（例如，在免费退货的情况下），您的退款将包括最高 12.00 新元的退货运费。

如果您希望索取超过退款金额的退货运费，您需要在退款请求中注明，并向我们提供证据以证明所产生的合理费用。

不可退货商品

某些物品（例如危险品、保健/个人护理品和食品）不能退还给我们。

在某些情况下，这些商品可能有资格获得退款或更换（例如，由于我们的失误导致您收到错误的商品，或者商品本身存在缺陷）。请联系我们。

退款政策

当您退回一件商品时，您的退款资格以及退款方式可能会因多种因素而有所不同，包括您拥有该商品的时间长短、该商品的购买方式以及退货的原因。

如何退款

退货后，我们将在收到商品后或卖家通知我们收到退货后（如果商品由第三方卖家售出并配送）退款。大多数退款将根据您购买时使用的付款方式进行。

以下是与每种付款方式相关的退款时间表。

* 如果原始卡丢失、被盗或过期，客户将能够在线选择礼品卡退款，或者客户必须与银行合作。

** 退款将在 PSS 处理后立即反映在您的“先买后付”(BNPL) 账户中。您的付款计划将在您选择的第三方 BNPL 账户中进行重新平衡，或根据您选择的第三方 BNPL 提供商的退款政策进行退款。

注意

承运人收到您的物品后，我们可能需要最多 5-7 天的时间来接收和处理您的退货。

如果退回的产品不处于原始状态，或在退货期限后退回，我们将根据以下适用政策向您收取部分产品价格：

运费退款

注意

• 如果您退回一件商品并且该商品符合免费退货条件，这种情况下我们将安排收货，并且无论退货原因如何，都不会从您的退款中扣除退货运费。
• 如果您自行将商品寄给我们，且退货原因是由于我们的错误，或者我们同意承担退货运费（例如，在免费退货的情况下），您的退款将包括最高 12.00 新元的退货运费。
• 如果您希望索取超过退款金额的退货运费，您需要在退款请求中注明，并向我们提供证据以证明所产生的合理费用。

如果商品符合特定条件，您可以通过我们的退货支持中心为大多数商品创建替换品。

先决条件是；

• 您收到的商品有损坏、缺陷或与预期不符。（如果您怀疑包装有任何异常，怀疑商品在收货时可能存在损坏，我们建议您采取额外措施，通过拍照/拍照记录相关情况。）
• 如果我们库存中缺货，且无法在30天内补货，我们可能会（无义务）向您提供其他选择。否则，您可以退货并获得全额退款。
• 您必须在多长时间内退回原件？
• 您必须在更换后十五天内退回原件，以避免同时支付原件和更换件的费用。

注意

对于之前已退回并更换过的商品，无法提供免费更换。

您必须在帐户中保存一张信用卡，以方便更换过程。

如果您的产品因任何原因不符合更换条件，您可以随时退回并获得退款。

退货流程遵循以下两个简单步骤；

1. 提交退货请求，并提供客户可证明的适用原因和文件。
2. 一旦我们和客户接受了退货安排，所有费用均已确定。退货流程将在七天内开始。

我们力求做到尽可能准确。然而，我们不保证产品描述或我们任何服务的其他内容准确、完整、可靠、最新或无错误。如果我们提供的产品本身与描述不符，您唯一的补救措施是将其退回，且产品必须未经使用。

对于PSS出售的商品，我们无法在您下单前确认商品价格。尽管我们已尽最大努力，但目录中仍有少量商品标价错误。如果PSS出售商品的正确价格高于我们的标价，我们将自行决定在发货前与您联系以获取指示，或取消您的订单并通知您订单取消事宜。其他商家对标价错误的商品可能采取不同的政策。

我们通常直到您的订单进入运输流程后，或者对于数字产品，直到我们向您提供数字产品后才会向您的信用卡收费。

您的订单将根据您账户中指定的配送信息进行处理。我们确认您已验证并确保信息准确无误。

• 您可以在订单处理之前和物品发货之前取消订单。
• 订单一旦进入发货状态，将无法取消。此后，如果您想取消订单，将适用相应的退货政策。
• 您可以取消已进入处理但尚未发货的订单。在这种情况下，您将被收取相当于订单总价值25%的库存迁移费。

当您使用我们开发的任何应用程序（如有）时，您可能会授予我们针对您设备的某些权限。大多数移动设备都会向您提供有关这些权限的信息。

如果您受到新加坡或美国的制裁，或受到您使用 PSS 服务所在国家/地区的政府实施的与新加坡或美国法律相符的制裁，则您不得使用任何 PSS 服务。您必须遵守所有可能适用于商品、软件（包括 PSS 软件）、技术和服务的新加坡、美国或其他国家的出口和再出口限制。

您可以发布评论、留言、照片、视频和其他内容；发送电子贺卡和其他通讯；以及提交建议、想法、评论、问题或其他信息，只要内容不包含非法、淫秽、威胁、诽谤、侵犯隐私、侵犯知识产权（包括公开权）或其他对第三方造成伤害或令人反感的内容，并且不包含软件病毒、政治竞选、商业招揽、连锁信件、群发邮件或任何形式的“垃圾邮件”或未经请求的商业电子信息。您不得使用虚假的电子邮件地址、冒充任何个人或实体，或以其他方式误导卡片或其他内容的来源。PSS 保留删除或编辑此类内容的权利（但没有义务），但不会定期审查已发布的内容。

如果您确实发布内容或提交材料，除非我们另有说明，否则您授予 PSS 非排他性、免版税、永久性、不可撤销且完全可再授权的权利，以使用、复制、修改、改编、发布、表演、翻译、创作衍生作品、分发和在全球任何媒体上展示此类内容。您授予我们和被再授权人使用您所提交的与此类内容相关的名称的权利（如果他们选择）。您声明并保证您拥有或以其他方式控制您所发布内容的所有权利；内容准确无误；对您提供的内容的使用不违反本政策且不会对任何个人或实体造成伤害；并且您将就因您所提供内容而导致的所有索赔向 PSS 进行赔偿。我们有权（但没有义务）监控、编辑或删除任何活动或内容。对于您或任何第三方发布的任何内容，我们不承担任何责任。

我们尊重他人的知识产权。如果您认为您的知识产权受到侵犯，请将您的索赔和请求相关信息发送至 webadmin@sg-store.practical.asia。

我们的服务以及 PSS 服务中包含或以其他方式向您提供的所有信息、内容、材料、产品（包括软件）和其他服务均由 PSS 按“原样”和“可用”的基础提供，除非另有书面说明。除非另有书面说明，否则我们不对我们服务的运行或 PSS 服务中包含或以其他方式向您提供的信息、内容、材料、产品（包括软件）或其他服务作出任何明示或暗示的陈述或保证。您明确同意，您使用我们的服务的风险由您自行承担。

在法律允许的最大范围内，我们不提供任何明示或暗示的保证，包括但不限于对适销性、特定用途适用性和令人满意的质量的暗示保证。PSS 不保证 PSS 服务、信息、内容、材料、产品（包括软件）或通过我们的服务、PSS 服务器或从 PSS 发送的电子通信向您提供的或包含的其他服务没有病毒或其他有害组件。在法律允许的最大范围内，对于因使用任何 PSS 服务或任何 PSS 服务中包含的或以其他方式向您提供的任何信息、内容、材料、产品（包括软件）或其他服务而引起的任何损害，包括但不限于直接、间接、附带、惩罚性和后果性损害，除非另有书面规定，否则我们概不负责。

任何与您使用我们的服务或我们或通过 sg-store.practical.asia（或 practical.asia）销售或分销的任何产品或服务有关的争议或索赔都将通过具有约束力的仲裁而非法庭解决。

要开始仲裁程序，您必须发送一封信函，请求仲裁并描述您的索赔，地址为：Practical Systems & Supplies Pte Ltd，收件人：法律部门，1002 Toa Payoh Industrial Park #06-1465 Singapore 319074。

仲裁将由新加坡国际仲裁中心（“SIAC”）根据您提出请求时有效的仲裁规则（“规则”）进行。

规则可在 http://www.siac.org.sg/our-rules 查阅。

如果规则与本使用条款的规定有任何不一致或冲突，则以使用条款为准。所有申请费、管理费和仲裁费的支付均受规则管辖。对于总额低于 5,000 新元的索赔，我们将退还这些费用，除非仲裁庭裁定索赔属无理索赔。同样，

除非仲裁庭裁定索赔属无理之诉，否则我们不会通过仲裁寻求律师费及相关费用。仲裁将在新加坡进行，仲裁语言为英语。仲裁庭由您和我们共同指定的一名仲裁员组成，若无法共同指定，则由新加坡国际仲裁中心（SIAC）仲裁院院长指定。仲裁庭的任何决定或裁决均为终局决定，对双方均具有约束力。

双方同意（在法律允许的最大范围内）放弃就任何仲裁过程中或任何仲裁裁决或命令中出现的任何事实或法律问题向任何有管辖权的法院或法庭提出申请或上诉的权利。

尽管本使用条件中有任何相反规定，我们双方同意您或我们可以向法院提起诉讼，以禁止侵犯或其他滥用知识产权的行为。

通过使用我们的任何服务，您同意新加坡法律（不考虑法律冲突原则）将管辖这些使用条件以及您和我们之间可能产生的任何类型的争议。

请查看我们发布于本网站的其他政策，例如定价政策。这些政策也适用于您对 PSS 服务的使用。我们保留随时修改我们的网站、政策、服务条款和本使用条款的权利。如果任何使用条款被视为无效、作废或因任何原因不可执行，则该使用条款应被视为可分割的，且不影响任何剩余使用条款的有效性和可执行性。

我们位于

1002 大巴窑工业园 #06-1465 | 1002 Toa Payoh Industrial Park #06-1465

大巴窑工业园

新加坡 319074 | Singapore 319074

这些是我们已经/将要/可能提供的，以方便您管理您的帐户的功能，如下所示；

热门话题

• 追踪您的包裹
• 查找丢失的包裹
• 取消商品或订单
• 退货
• 更改您的付款方式
• 更改您的密码或电子邮件
• 管理地址簿

Payments & Addresses

• 管理付款方式
• 添加和管理地址

Account Settings

• 开始与我们合作
• 重置您的密码
• 更改您的帐户设置
• 关闭您的帐户
• 使用我们的登录

订单

• 更改您的订单信息
• 取消商品或订单

联系我们

• Contact Us

附加 PDD 软件条款

以下条款（“软件条款”）适用于任何软件（包括软件的任何更新或升级）以及我们与您提供的与我们的服务相关的任何相关文档（“我们的软件”）。

使用我们的软件（适用且可用） –您仅可将我们的软件用于使我们能够使用我们提供的服务，并在本使用条款及任何服务条款允许的范围内。您不得将我们软件的任何部分合并到其他程序中，或将其任何部分与其他程序结合编译，或以其他方式复制（除非行使本条款授予的权利）、修改、创作衍生作品、分发、转让任何权利或许可我们软件的全部或部分。我们任何服务中使用的所有软件均为我们或其软件供应商的财产，并受新加坡和国际版权法的保护。

使用第三方服务-当您使用我们的软件时，您可能还会使用一个或多个第三方的服务，例如无线运营商或移动软件提供商。您对这些第三方服务的使用可能受这些第三方单独的政策、使用条款和费用的约束。

无需逆向工程 –您不得对与我们的软件相关的任何安全措施（无论是全部还是部分）进行逆向工程、反编译或反汇编、篡改或绕过。

更新-我们可能随时提供我们软件的自动或手动更新，恕不另行通知。

冲突-如果这些使用条件与适用于我们软件任何部分的任何其他我们的或第三方条款（例如开源许可条款）发生任何冲突，则此类其他条款将对我们软件的该部分以及冲突的程度具有控制权。

传票或其他法律程序可以通过将传票寄送至以下地址的 Practical Systems & Supplies Pte Ltd 来送达：

Practical Systems & Supplies Pte Ltd | 收件人：PSS 法律部 | 1002 大巴窑工业园 #06-1465 | 大巴窑工业园 | 新加坡 319074 |Practical Systems & Supplies Pte Ltd | Attn: PSS Legal Department | 1002 Toa Payoh Industrial Park #06-1465 | Toa Payoh Industrial Park | Singapore 319074

另请注意，在一开始提供详细准确的信息将有助于我们高效处理您的请求。这些信息包括：例如，用于购买零售商品的电子邮箱和/或信用卡号；用于卖家信息的卖家名称、电子邮箱和实际地址；我们设备的序列号；以及 IP 地址和完整的时间戳。

如果您认为您的知识产权受到侵犯，请使用我们的在线表格提交投诉。此表格可用于举报所有类型的知识产权索赔，包括但不限于版权、商标和专利索赔。

我们会迅速回应权利人对任何涉嫌侵权行为的担忧，并在适当的情况下终止重复侵权者的合同。